Frequently Asked Questions

The Coronavirus crisis confronts us, as doctor and health care provider, with a new way of working with many limitations.

A telephone interview does not always allow the patient's condition to be determined carefully and reliably. It is also difficult to send prescriptions or certificates, not to mention pricing.

In addition, many unsecured channels, such as email or websites (- video), are used to send confidential data.

These new restrictions make the doctor and the patient medically and legally vulnerable.

Video consultancy has a future, but for the time being many are not yet technologically prepared for it.

That is why was set up in Belgium a month ago. An online video consultation platform, developed by doctors, for doctors and their patients. Safe and easy to use, with an integrated pricing system accessible to everyone.

How does work?

  • is completely free of charge for health care providers and remains so.

    The patient pays (a priori) per contact a transparent contribution via the website.
  • The platform is an integrated system for all aspects of care: the patient can easily upload photos or documents. The health care provider securely sends a prescription or certificate with a single click and can easily pay via the external payment system.
  • Our priority is quality for both sound and video. Photos can also be sent for more information.
  • We opt for "customization". The diary can easily be adjusted at any time. The platform is continuously adapted to the wishes of each colleague.
  • is easy and fast: create an account, enter your availability and get started!
  • Telemedi is a project of doctors, for doctors and their patients. If you have any questions or comments about our platform, do not hesitate to contact us, we will do our best for you.

Video medicine is the future

In short term video medicine is the global answer to the problems of the corona crisis. It allows health care to be organized in the current lockdown so that continuity of care is guaranteed and waiting times do not increase.

In the long term the benefits are even greater. Video medicine can be used to organise various aspects of health care more efficiently. Think for example of efficient triage of patients to the right consultation or examinations. It simplifies the follow-up of chronic diseases that can be monitored at home. It also honours the intellectual performance delivered when discussing blood tests or prolonging prescriptions.

Does the initiative lie with the doctor or the patient?

Telemedi combines both and can thus serve as a patient portal. Through Telemedi, the patient can easily find a health care provider in a certain region, hospital, ... and book a consultation with the doctor of his choice. The doctor can use different agenda options; there is the possibility to open a free consultation, but also to specifically invite specific patients.

Which care providers can use Telemedi?

The platform started with doctors, but has meanwhile been extended to para-medics such as psychologists, physiotherapists, ... This offers great advantages for group practices or hospitals: for example, it is possible to combine a consultation with an endocrinologist with a diabetes educator, or a psychiatrist with a psychologist. Solo-care providers as well as group practices and hospitals can use Telemedi. Where necessary, we adapt Telemedi to function well within your organisation.

How does the third-party payer system work?

The new nomenclature numbers for tele-consultation are requested by the doctors via the third-party payer system. To avoid the administrative hassle of paper certificates, we work together with Easytar, the digital payment system of LTD3. This is of course not mandatory. If you already have an eFact system, you can continue to use it.

But who wants to can easily click through Telemedi to Easytar. All you need is the patient's national registration number, which can be copied from Telemedi. New users must first register with Easytar. This procedure can take 1-2 working days, but you can already enter the video consultations during this period for invoicing afterwards.

Is Telemedi a record system?

No, Telemedi doesn't replace your regular patient record system. The intention is that you continue to use your own record system, this also allows continuity of care. During the video consultations you simply open Telemedi in an internet browser next to it, as a communication platform.

How does prescribing work? Which documents can I send?

You create medication prescriptions in your own file system, or via Recip-e. The doctor can upload documents during or after the video consultation and send them to the patient. All file formats are possible: photo, PDF, ... The patient receives the document by e-mail, with Telemedi as sender. The e-mail address of the doctor is not visible to the patient.

Via Telemedi, the patient can also send you photographs or other documents to prepare for the consultation. If you want certain things (e.g. a photo of a skin injury, or a photo of the medication list or glycemia diary, ...), you can enter this as a standard question, so that the patient sees this when he or she books an appointment.

How can I learn to work with it? What if there are problems?

We offer a fully bilingual helpdesk function by phone. For starting users there is a short introduction, 1 on 1 with a trainer.

What if I want other functions within Telemedi?

Telemedi is flexible and customizable. If certain changes are necessary, we would like to hear about it.